Returns & Exchanges
At Natural Earth Paint, we want you to be completely satisfied with your eco-friendly art supplies. If you are not happy with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.
Contact Support
Email our customer service team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Package Your Items
Carefully pack the unused items in their original packaging to ensure they are protected during transit back to our facility.
Ship the Return
Affix the provided shipping label or use a carrier of your choice to send the package to the return address provided in your authorization email.
Receive Your Refund
Once we receive and inspect your return, we will process a refund to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing