Frequently Asked Questions
Everything you need to know about our eco-friendly art supplies.
Are your paints truly 100% non-toxic?
Yes, all of our paints are made from natural earth pigments, minerals, and organic ingredients. They are free from heavy metals, solvents, synthetics, and fillers, making them safe for children and chemically sensitive individuals.
How long does shipping take?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days depending on your location, while international shipping can take 10-21 business days.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you offer eco-friendly packaging?
Absolutely. We use 100% post-consumer recycled packaging, biodegradable bags, and glass jars whenever possible to minimize our environmental footprint.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I store the natural pigments?
To ensure the longest shelf life, store your pigments and binders in a cool, dry place away from direct sunlight. Once mixed with water, we recommend using the paint within 2-3 days or refrigerating it.